Nov 19, 2021
I just purchased a KX040 excavator from Salem Farm Supply and it was a truly enjoyable experience. In these days of bad customer service being a standard experience and todays supply chain horrors, my experience was way beyond my expectations. When I first called inquiring about an excavator, the salesman, Rick Gerlach, responded promptly. He kept me informed of the scarce availability of these machines and when one was available he promptly contacted me. The transaction was smooth and effortless. Rick and the team at Salem Farm Supply should provide lessons on how customer service should be. There may be light at the end of the tunnel after all!